Refund & Cancellation Policy

How cancellations work, when fees are refundable, and how billing problems are resolved.

Effective date
20 September 2026
Last updated
20 September 2026

1. What this policy covers

The fees this policy applies to.

This policy applies to fees paid to EazyWebsite, a brand of StellarCart, for:

  • our WhatsApp messaging platform (the "Messaging Platform");
  • our website and development services.

Read it together with our Terms of Service. If a signed quotation or agreement says something different, that document prevails.

2. Two separate charges

Our fees and Meta's charges are billed separately.

  • Our fees are invoiced by us, and this policy applies to them. They include subscription, onboarding and project fees.
  • Meta's WhatsApp charges are billed by Meta directly to the payment method you add in WhatsApp Manager.
    • We do not collect or receive these charges, so we cannot refund them.
    • Raise any questions or disputes about Meta's charges with Meta. We will help you understand your usage, and contact Meta on your behalf where we can.

3. Subscription fees

Monthly fees for the Messaging Platform.

Subscription fees are billed monthly in advance. Once a billing month has started, its fee is non-refundable, except in the situations listed in section 5.

If you cancel, you keep access until the end of the month you have paid for, and you will not be billed again.

4. Onboarding and setup fees

One-time fees, where your quotation includes them.

If your quotation includes a one-time onboarding or setup fee, it covers our work to connect your WhatsApp Business Account, configure your account and train your team.

The fee is refunded in full if we cannot complete onboarding for reasons within our control. It is not refundable:

  • once onboarding is complete;
  • if onboarding cannot be completed because of Meta's decisions about your business or phone number;
  • if onboarding cannot be completed because you did not provide required information or approvals.

5. When we refund

Situations where you get money back.

  • Duplicate payments: refunded in full.
  • Billing errors on our side: once confirmed, we correct them with a refund or a credit. Please tell us within 30 days of the invoice date.
  • Service unavailable because of us: if the Messaging Platform is unavailable for more than 72 consecutive hours because of a fault on our side, we will credit or refund the affected days on a pro-rata basis, on request. This does not cover outages caused by Meta or another third party.

6. What is not refundable

Charges we do not refund.

  • Subscription fees for a billing month that has already started, except as set out in section 5.
  • Fees for any period when your account was suspended for non-payment, or for a breach of our Terms or our Messaging Compliance Policy.
  • Messages that were not delivered because of:
    • Meta's systems or decisions;
    • the recipient's choices, such as blocking you or opting out;
    • invalid numbers;
    • the recipient's device or network.
  • Meta's WhatsApp charges.

7. Website and development projects

Fees for websites and other project work.

Fees for website design, development and maintenance follow the payment schedule in the project quotation. Unless the quotation says otherwise:

  • an advance payment is non-refundable once work has started;
  • a milestone payment is non-refundable once that milestone is delivered;
  • if we cancel a project before completing it for reasons within our control, we refund the amounts paid for work not yet delivered.

8. How to cancel

Ending your subscription.

  1. Email support@eazywebsite.in from your registered email address. Use the subject line "Cancel subscription" and include your business name.
  2. Cancellation takes effect at the end of your current billing month, unless you ask for a later date.
  3. After your account closes, you have 30 days to export your data. After that, we delete it as described in our Privacy Policy.

Disconnecting your WhatsApp Business Account from us in Meta Business Suite does not, by itself, cancel your subscription. Please also email us.

9. How to request a refund

The process, and what to include.

Email support@eazywebsite.in with:

  • your business name;
  • the invoice number;
  • the amount;
  • the reason for your request.

We reply within 5 business days. Approved refunds are paid within 10 business days of approval, to the original payment method or by bank transfer. Where applicable, GST is adjusted through a credit note.

10. Changes to this policy

How we tell you about updates.

We may update this policy from time to time. The "Last updated" date at the top of this page shows the current version. Changes do not affect payments made before they take effect.

11. Contact

Where to reach us about billing.

Business
EazyWebsite, a brand of StellarCart
GSTIN
32DBIPR9609N1ZY
Address
55, Krishnakripa House, Kuruppan Kulangara Road, Maruthorvattom East, Cherthala, Alappuzha, Kerala 688539, India